Questions about Sensory Update

What does it do?

Sensory Update is used to get the latest version of Sensory Software programs installed on your computer.

Sensory Update will get the latest version of all Sensory Software titles installed.  You cannot select which programs will be updated. 

Sensory Update will not upgrade between major releases. For example, if you have The Grid 1 installed it will not upgrade to The Grid 2; it will upgrade to the latest version of The Grid 1.

Do I need to use Sensory Update?

You should use Sensory Update if you have a problem with a Sensory Software program and you want the latest version of the software.  You can also use Sensory Update if there is a new feature available that you wish to download.

How does it work?

When you start the updater it connects to the sensory update site and checks for suitable updates. If any Sensory Software programs are out of date it will download the latest updates and install them. The process is completely automatic. You will need a working internet connection.

To start the update process Start->All Programs->Sensory Software->Sensory Update. Click to select a language and click the 'Update' button.

Does the updater need a connection to the internet?

Yes.

Do I need a broadband connection?

No, but it may take a long time on a dial up connection. The size of the downloads will vary depending on what is installed and when it was last updated. The updater tries to avoid downloading files unless its essential that they are required.

Do I need any other software installed?

The updater requires Internet Explorer 6 (or later) to be installed on your machine. If you have Windows XP (or Vista) its already there. If you are running Windows 98 you may need to update Internet Explorer.

Can all users update the software?

The updater needs to be able to install new program components. If you need a system administrator to install a program, you will need to be an administrator to run the updater.

Can I roll back an update?

No - the updater will determine the latest version of each Sensory Software program installed on your machine and updates it. The installer will respect user settings, and also block updates if they are not yet available in your language. The only way to roll back an update is to uninstall the product and re-install it.

What happens if I unplug the internet while its downloading files?

The updater doesn't actually update any files until it has downloaded all required files to a temporary area. If you restart the updater it will resume where it left off.

What should I do if the updater reports errors during update?

Any internet connection can fail during downloads. If this happens the updater may report an error. If so, check with your browser that you can see the Sensory Software site and then restart the updater. It will resume automatically from the latest file that downloaded successfully.

Advanced Topics

What if I'm behind a proxy/firewall?

The updater downloads files using the engine embedded in Internet Explorer. As long as Internet Explorer can see www.sensorysoftware.com, it will work correctly.

Is it safe to run the updater on a Futurepad Pro?

Yes, but if your programs are installed on flash memory, the updater may run a little slower than usual.

Is it safe to run the updater on a Futurepad Embedded?

Yes (although you will need to establish a suitable internet connection). You should also ensure that you have at least 80Mb free disk space on the C: drive. 

I have multiple versions of a Sensory program installed. Will the updater still work?

It is possible to have multiple versions of some sensory software programmes installed on a machine. Each installation should be updated separately. You should either update all installations, or none.

I'm a system manager and have many machines to update. What is the best way to proceed?

Please contact Sensory Software.