Gathering information about an error

If you encounter a problem with your software, we may ask you to send us some debugging information to help us locate and fix the error.

To collect error information:

Launch Sensory Diagnostics

Sensory Diagnostics can be found in the folder:
  C:\Program Files\Sensory Software\ssUtils\

Follow the instructions on screen.

Please enter as much information as possible about the error.  This should include:

• A description of the error
• What the error message said (if there was one)
• What you were doing when the error occurred
•  How to reproduce the error
• Your name and contact details

Click Next and Sensory Diagnostics will then instruct you to launch your software. 

You should leave Sensory Diagnostics running, and use the software that caused the error until you encounter the error again.

Once the error has occured again, close the software (if it is still running).

Return to Sensory Diagnostics

When you click Next in Sensory Diagnostics, it will save the diagnostics information to your desktop.  

Please send the diagnostics file to us with a details description of the steps you took to encounter the problem so that we can reproduce and fix the error.

Note that if Sensory Diagnostics closed down whilst you were reproducing the error, you can run Sensory Diagnostics again to get the information.  It will copy the diagnostics information from the last session into the Windows clipboard.