|Sensory Software International Ltd|
Gathering information about an error
If you encounter a problem with your software, we may ask you to send us some debugging information to help us locate and fix the error.
To collect error information:
1) Launch Sensory Diagnostics
If its not there, use Windows Explorer to look in in the folder:
2) Follow the instructions on screen.
Please enter as much information as possible about the error. This should include:
3) START THE PROGRAM THAT IS CAUSING PROBLEMS
Click Next and Sensory Diagnostics will then instruct you to launch your software.
You should leave Sensory Diagnostics running, and use the software that caused the error until you encounter the error again.
Once the error has occured again, close the software (if it is still running).
4) Return to Sensory Diagnostics
When you click Next in Sensory Diagnostics, it will save the diagnostics information to your desktop.
Please send the diagnostics file to us with a details description of the steps you took to encounter the problem so that we can reproduce and fix the error.